FAQs

About IMENOVA store

What products does imenova.com offer?

Imenova.com specializes in a wide range of kitchen tools, household items, and decor. Explore our catalog for innovative and practical solutions.

Are your products high quality?

Yes, we are committed to offering high-quality products. Each item undergoes rigorous testing to meet our quality standards.

How often do you add new products to your inventory?

We regularly update our inventory with new and exciting products. Keep an eye on our website and subscribe to our newsletter for the latest additions.

Can I find eco-friendly products on imenova.com?

Yes, we are committed to sustainability. Explore our eco-friendly product section for items that align with environmentally conscious practices.

Can I find products suitable for gift-giving?

Absolutely! Many of our items make perfect gifts. Explore our curated gift section for thoughtful and unique presents for any occasion.

Website Safety

Is it safe to shop on imenova.com?

Absolutely! We prioritize the security of your information. Our website employs the latest encryption technologies to ensure a secure shopping experience.

How do you protect customer data?

We take customer privacy seriously. Our site is equipped with robust security measures, including secure sockets layer (SSL) encryption, to safeguard your personal and payment information.

Is my personal information kept confidential?

Yes, we respect your privacy. Your personal information is kept confidential and is not shared with third parties.

Is my information stored after making a purchase?

We do not store sensitive payment information. Your personal data is treated with the utmost confidentiality and is not retained beyond the necessary duration.

How do you prevent unauthorized access to customer accounts?

We implement security features such as two-factor authentication to prevent unauthorized access to customer accounts and ensure a secure online shopping experience.

Payments

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

Is it safe to enter my credit card information on your website?

Absolutely. Our website uses secure payment gateways, and your credit card information is encrypted for added security.

Are there any additional fees during checkout?

We strive for transparency. The total cost displayed during checkout includes the product price and any applicable taxes or shipping fees. There are no hidden charges.

Shipping

Where does imenova.com ship to?

We offer shipping to a wide range of locations. You can find more details during the checkout process.

What are the shipping costs?

Shipping costs vary based on your location and the selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

How long does shipping take?

Shipping times vary depending on your location and the selected shipping method. You can find estimated delivery times during the checkout process.

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for customers who need their orders to arrive faster. Explore the available shipping options during checkout.

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for customers who need their orders to arrive faster. Explore the available shipping options during checkout.

Returns

What is your return policy?

We want you to be satisfied with your purchase. Please review our return policy for detailed information on returns, exchanges, and refunds.

How do I initiate a return or exchange?

To initiate a return or exchange, please follow the instructions outlined in our return policy. Contact our customer support for further assistance.

Can I return a product if it doesn't meet my expectations?

Yes, we accept returns for products that don't meet your expectations. Please review our return policy for detailed information on eligibility and the return process.

Referral Program

Do you have a referral program?

Yes, we have a referral program that rewards you for sharing our products with your friends and family. Check our Referral Program page for more details..

How does the referral program work?

Our referral program allows you to earn rewards for every friend you refer who makes a purchase. Visit our Referral Program page to get started and learn more about the exciting benefits.

How do I redeem rewards from the referral program?

Once your referred friend makes a purchase, you'll receive instructions on how to redeem your rewards. These may include discounts, store credits, or other exciting offers.

is there a limit to the number of friends I can refer?

There is no limit! The more friends you refer, the more rewards you can earn. Share the love for our products and enjoy the benefits of our referral program.

further questions....get in touch